Termos de serviço

The service

Scanay is provided by Informacijske storitve, Davor Pečnik s.p., Troblje 44C, 2380 Slovenj Gradec, Slovenia, registration no. 8394709000, VAT ID SI26715147 ("we"). It creates payment QR codes and barcodes for your Shopify orders paid by bank transfer, and gives you a snippet that shows them in your order e-mails. Scanay is for businesses. By creating an account you confirm you act for a business.

Trial and subscription

• New accounts get a free trial of 3 days. No card is needed.
• After the trial the service costs 5 EUR a month. Slovenian VAT of 22% is added for customers in Slovenia and for customers in other EU countries without a valid VAT ID. A business in another EU country with a valid VAT ID is invoiced under the reverse charge. For customers outside the EU no Slovenian VAT is added.
• Payments are taken monthly in advance by Stripe. You receive an invoice for each payment.
• If a payment fails, Stripe retries it. If it keeps failing, the subscription ends and new orders stop getting codes.
• We may change the price with at least 30 days' notice by e-mail. The new price applies from your next billing month after the notice.

Cancelling

You can cancel any time on the subscription page in the app. The service runs until the end of the month you paid for. We do not refund partial months. You can also delete your account in the app under Account, Your data. We first charge any amount you still owe and cancel the subscription; then your store connection, settings and codes are deleted. If the last payment fails, the account stays until the invoice is paid. Invoices are kept as the law requires.

Payment codes

• You can make payment codes for any payment you are entitled to receive. Check the details before you share a code; you are responsible for them.
• All codes expire after 30 days, whether they were made in the app or for a Shopify order. After that the code and its links stop working and the data is deleted. Save the image if you need it longer, or make a new code.
• A shared link keeps working until the code expires, even if your subscription ends. You can delete a code at any time and its links stop working at once.
• Anyone who has a link can see the payment details in it. Share it with care.
• Pages that show a code carry a "Made with Scanay" link and a way to report abuse. We may switch off a code that is reported as fraudulent or illegal. We tell you why.
• Do not use codes to collect money by deception, to impersonate another person or business, or for payments that are not yours to receive.

Your responsibilities

• Keep your bank details in Scanay correct, and check the preview code before you switch a country on.
• Make sure the snippet is in your e-mail templates and still matches your settings; the app tells you when it does not.
• Your customers' orders and payments remain between you and your customers. Scanay does not receive or hold any money.
• Do not use Scanay for anything illegal, or to send codes for accounts that are not yours.

Our responsibilities

• We keep the service running and secure with reasonable care, and fix problems as fast as we can.
• We only use your store access to read orders and, when you ask for setup help, to install the app and paste the snippet.
• We process your customers' order data only to make codes, on your instructions, as described in the privacy policy. This section is our data processing agreement with you under Article 28 of the GDPR.

Availability and liability

We aim for the service to be available at all times but cannot promise it. If a code is missing or wrong, the bank details printed in your e-mail still let customers pay. Our total liability to you is limited to the fees you paid in the 12 months before the claim. We are not liable for lost profits or indirect damage, except where the law does not allow such limits, such as for intent or gross negligence.

Ending the agreement

We may suspend or close an account that breaks these terms, after warning you unless the breach is serious. If we stop offering Scanay, we tell you at least 60 days in advance and refund any unused prepaid period.

Changes and law

We tell you by e-mail at least 30 days before a change to these terms applies. Slovenian law governs these terms, and the courts in Ljubljana decide disputes.

Questions: [email protected].